PRIVACY POLICY

Effective Date: July 21, 2026
Last Updated: July 21, 2026

This Privacy Policy describes how Izakaya Osen ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you visit https://www.izakayaosen.com (the "Site"), make a reservation, place an order, purchase a gift card, or otherwise interact with our services.

We are committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable laws.

INFORMATION WE COLLECT

Depending on how you use our Site, we may collect the following categories of information:

Information You Provide

You may voluntarily provide us with:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address (if applicable)

  • Payment information (processed securely through our payment providers)

  • Reservation details

  • Gift card purchases

  • Customer inquiries and communications

Information Collected Automatically

When you visit our Site, we may automatically collect information including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Date and time of access

  • Referring website

  • General location information

  • Site interactions

This information helps us understand how visitors use our website and improve our services.

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies, pixels, web beacons, tags, and similar technologies to:

  • Operate and secure our website

  • Remember user preferences

  • Analyze website traffic

  • Measure marketing effectiveness

  • Improve user experience

Where required by applicable law, we obtain consent before placing non-essential cookies on your device.

You may manage your cookie preferences through your browser settings or our cookie consent banner, where available.

HOW WE USE YOUR INFORMATION

We use your information to:

  • Process reservations and orders

  • Process gift card purchases

  • Respond to inquiries

  • Provide customer support

  • Improve our website and services

  • Personalize your experience

  • Detect fraud and maintain website security

  • Comply with legal obligations

  • Send promotional emails when you have opted in

  • Measure advertising and marketing performance

THIRD-PARTY SERVICES

We may use trusted third-party providers to operate our business, including services such as:

  • Squarespace (website hosting)

  • Google Analytics (website analytics)

  • Payment processors

  • Reservation platforms

  • Email marketing providers

  • Delivery and ordering platforms

These providers only receive the information necessary to perform services on our behalf and are contractually required to protect your information.

GOOGLE ANALYTICS

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information such as:

  • Pages viewed

  • Time spent on pages

  • Device information

  • Browser information

  • General geographic region

You may learn more about Google's privacy practices at:

https://policies.google.com/privacy

You may opt out of Google Analytics by visiting:

https://tools.google.com/dlpage/gaoptout

BEHAVIORAL ADVERTISING

We may use cookies and similar technologies to help deliver advertisements that may be relevant to your interests.

Depending on the services we use, this may include advertising platforms such as Google or Meta.

You may opt out of certain targeted advertising through:

  • https://optout.aboutads.info/

  • https://optout.networkadvertising.org/

SHARING OF INFORMATION

We do not sell your personal information for money.

We may disclose personal information:

  • To service providers who assist us in operating our business

  • To payment processors

  • To reservation and ordering platforms

  • To comply with legal obligations

  • To protect our rights, customers, or business

  • In connection with a merger, acquisition, or sale of business assets

DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Provide our services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have the right to:

  • Know what personal information we collect

  • Access your personal information

  • Correct inaccurate personal information

  • Request deletion of personal information

  • Request information regarding how your data is used

  • Opt out of certain sharing for cross-context behavioral advertising, where applicable

  • Not be discriminated against for exercising your privacy rights

To exercise these rights, please contact us using the information below.

CHILDREN'S PRIVACY

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of electronic transmission or storage is completely secure.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised.

CONTACT US

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Izakaya Osen
2861 W. Sunset Blvd.
Los Angeles, CA 90026

2000 Main St Suite 100
Irvine, CA 92614

1050 West Valencia Dr
Fullerton, CA 92833

Email: marketing@theosengroup.com